Arrogance in Customer Service

As I look at the world around me, I ponder the permeation of arrogance I find. A time long, long ago existed where people relied on one another, more fully comprehending that such reliance was necessary for survival. That time has long past and we now survive in a world where not a soul needs another and the journey is primarily about greed and personal advancement, even at the expense of others sorrows. For instance, ever tried to call customer service about a complaint and been greeted by a representative that speaks as though they're looking down at a measly peon? This happens to me all the time. I have found that sometimes the complaint isn't worth the stress it takes to make. When there is money involved, however, what choice do we have?

I don't have much to say because the arrogant attitudes are so enveloped by society that talking about it won't even chip the iceberg. Simply, I wish people could realize that it's not real power to work in customer service. You may have the power to deny me information, the power to speak over me like you're somehow superior to me. You might even have the right to hang up on me when I lose my cool and go from frustrated to angry, and you could even deny me the right to a supervisor because "they aren't available" when you know damn well they are. But what you don't have is real power. These things you control are merely the representation of a person so suppressed that you don't have anything going for your job except that you have no ability to make a difference... People like this should know, the world would continue to spin without your position... you don't really make that big of a difference unless you take the time to advocate for others; it takes effort to make a difference.

Such people would suffer and perish in a world where people depended on others, like that far off time from long ago. Either that, or they'd be eliminated due to intolerance.


They don't really smile while they work.